Who we are
We're Doughtelier, a small artisan bakehouse in Nelson. Our website is doughtelier.com, and you can reach us at hello@doughtelier.com.

What information we collect
When you place an order, sign up for our mailing list, or get in touch, we collect:

• Your name, email address, phone number and delivery address

• Payment information (processed securely through our payment provider—we don't store your card details)

• Order history and preferences

• Any other info you choose to share with us

How we use your information
We use your data to:

• Process and fulfill your orders

• Send order confirmations and delivery updates

• Respond to your questions or requests

• Share news, specials and doughnut drops (only if you've opted in)

• Improve our website and customer experience

• Comply with legal obligations

Cookies & tracking
Our website uses cookies and similar technologies to:

• Keep your cart intact while you browse

• Remember your preferences

• Understand how people use our site (via analytics tools like Google Analytics)

• Show you relevant ads on social media and other platforms

You can control cookies through your browser settings, but some features of our site may not work as smoothly if you disable them.

Third-party services
We work with trusted partners to run our business:

• Squarespace: Website hosting and e-commerce platform

• Payment processors: [Insert your provider, e.g., Stripe, PayPal] for secure transactions

• Email marketing: [Insert provider, e.g., Mailchimp] if you've subscribed to our mailing list

• Analytics: Google Analytics to understand site traffic

• Social media: Facebook and Instagram for advertising (if you've interacted with our ads or pages)

These services have their own privacy policies, and we encourage you to review them.

Marketing & communications
If you've opted in, we'll send you emails about new flavours, specials and bakery news. You can unsubscribe anytime using the link in our emails or by contacting us directly.

Data retention
We keep your information for as long as necessary to fulfill orders, maintain records for tax and legal purposes, and communicate with you (if you've opted in). If you'd like us to delete your data, just ask.

Your rights
You have the right to:

• Access the personal information we hold about you

• Request corrections to your data

• Ask us to delete your information

• Opt out of marketing communications

• Withdraw consent for data processing

To exercise any of these rights, email us at hello@doughtelier.com.

Security
We take reasonable steps to protect your information from unauthorised access, loss or misuse. However, no online transmission is 100% secure, so we can't guarantee absolute security.

Children's privacy
Our website is not intended for children under 13, and we don't knowingly collect information from minors. If you believe we've collected data from a child, please contact us so we can delete it.

Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our site means you accept the updated terms.

Questions?
If you have any questions about how we handle your information, drop us a line at hello@doughtelier.com. We're here to help.